Quick overview
Job description
Service & Repair Engineer
Field Based - Yorkshire Region
Who are Zuno?
Zuno is a global platform connecting brands with skilled engineers to power installations in the home.
Our digital platform connects engineers with installation jobs across the UK, with over 15,000 engineers signed up to our network and growing.
We work with some of the biggest names in home energy, including E.ON, EDF Energy, Worcester Bosch and Tesla, helping get their products installed in customers’ homes, from boilers and solar panels to battery storage and EV chargers.
What makes us different? Technology. Think about what Uber did for taxis and Amazon did for retail. Zuno is bringing that same digital-first thinking to home energy, connecting brands, products and engineers through technology to make installations simpler, smarter and more scalable.
Job Summary:
To undertake service, repair and remedial work on domestic gas appliances and central heating systems. Working in customer's homes you will need to have experienced technical knowledge with great customer skills. We will require occasional boiler installations to be completed in this role. You will be comfortable carrying out both work in progress (WIP) and post installation audits on colleagues and subcontractors.
Key Responsibilities:
Responsible for ensuring that all customers receive accurate advice that is relevant to their circumstances.
Advising and coaching of engineers on best technical practice and customer service issues as required.
Recognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers and highlighting immediately to the appropriate manager.
Communicating clearly and professionally with customers, engineers, and colleagues.
Adhering to all relevant legislation, manufacturing regulations and company policies and procedures.
Undertake service, repair and remedial work as assigned via the Zuno App. (Note: This will be the majority of your workload).
Proactively seek advice and guidance where needed.
Carry out Work in Progress (WIP) and Post installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor to the Compliance Team.
Complete full boiler installations occasionally when required.
Where required you will attend customers’ homes to meet with Gas Safe Register Inspectors and make good any remedial works found on the day.
You may be requested to carry out desktop auditing from time to time by the Compliance Team.
Represent Zuno at all times in a professional manner
Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno.
Qualifications & Skills:
ACS qualifications (CPA1, CCN1, CENWAT)
GCSE (Or equivalent) Maths and English
A minimum of 5 years boiler service & repair experience along with fault-finding skills on all domestic gas boilers.
Relevant and up-to-date industry specific boiler knowledge
Experience of working in a customer driven environment
Health and Safety working experience
Analytical and effective problem-solving skills
Clear and effective communication skills with a good command of English
Flexible and adaptable to work loads and tasks
Confidence in working on your own initiative as well as within a team environment.
Benefits:
30 days annual leave + bank holidays!
Private medical cover with Aviva*
4 x salary Death in Service cover with Zurich*
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
*After probationary period
Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.