Program Manager (Infrastructure, Device Discovery & Service Mapping)

Role: Program Manager – Infrastructure, Device Discovery & Service Mapping
Location: San Jose, CA (100% Onsite)
Duration: 6 Months
Candidate Preference: Local candidates only

Job Description:
Seeking an experienced Program/Project Manager to lead an Infrastructure, Device Discovery, and Service Mapping initiative. The ideal candidate should have a strong background in technical infrastructure programs, Agile delivery, CMDB/discovery tools, and successfully recovering projects that are behind schedule.

Key Responsibilities

• Lead Infrastructure, Device Discovery, and Service Mapping initiatives
• Drive Agile sprint planning, execution, and delivery
• Identify schedule risks, root causes, and implement corrective actions
• Coordinate with technical teams to validate discovery and service mapping
• Track project milestones, dependencies, and stakeholder communication
• Ensure timely delivery of infrastructure program objectives

Required Skills

• 5+ years of Program/Project Management experience in Infrastructure or IT Operations
• Experience with Device Discovery and CMDB tools such as:
  • ServiceNow Discovery
  • Lansweeper
  • Device42
  • Similar discovery platforms
• Knowledge of Service Mapping concepts and tools such as:
  • ServiceNow Service Mapping
  • BMC Helix
  • Similar dependency mapping tools
• Experience leading projects using Agile/Scrum with 2-week sprint cycles
• Proven experience recovering projects that were delayed or over budget
• Strong stakeholder management and written communication skills

Preferred Skills

• Hands-on experience creating or validating Service Maps
• Knowledge of discovery protocols:
  • SNMP
  • WMI
  • Agent-based Discovery
• PMP, CSM, or equivalent certification