Manager - eCommerce Promotion Delivery

Manager eCommerce Promotion Delivery

Location: Fort Lauderdale, FL
Work Arrangement: Hybrid 4 days onsite per week
Job Type: Contract-to-Hire
Contract Duration: 4 6 months initially
Experience: 10 12+ years

About the Role

We are looking for an experienced Manager eCommerce Promotion Delivery to lead digital commerce promotion operations across web and mobile channels.

The ideal candidate will bring a strong combination of eCommerce operations, promotion execution, team leadership, analytics, and cross-functional stakeholder management. This role will be responsible for ensuring digital promotions are accurately planned, configured, tested, launched, and optimized while maintaining a high standard of quality and operational efficiency.

The successful candidate will have experience working in large-scale, high-volume B2C eCommerce environments and understand how effective promotion execution impacts revenue, conversion, customer experience, and overall digital commerce performance.

Key Responsibilities

• Lead end-to-end eCommerce promotion delivery, including planning, configuration, QA, testing, deployment, and post-launch validation.
• Manage and prioritize complex, high-volume promotional calendars across digital commerce channels.
• Lead and mentor teams responsible for promotion delivery, agency coordination, QA, and testing.
• Establish and maintain strong operational processes, documentation, governance, and quality standards.
• Partner closely with Digital Commerce, Marketing, Product, Technology, Analytics, and other cross-functional teams.
• Monitor promotion performance and identify opportunities to improve conversion, revenue, and customer experience.
• Develop analytics strategies and communicate actionable insights to business stakeholders.
• Identify operational risks and resolve issues through effective root-cause analysis.
• Drive continuous improvement across eCommerce promotion processes and delivery workflows.
• Build productive relationships with stakeholders and foster a collaborative, execution-focused team environment.

Required Qualifications

• 10 12+ years of overall professional experience, with significant experience in eCommerce or digital commerce.
• 5+ years of experience in eCommerce operations, digital production, or promotion execution.
• 4 5+ years of experience managing operational or delivery-focused teams.
• Strong hands-on understanding of promotion setup, QA, testing, and deployment within enterprise eCommerce platforms.
• Experience with Salesforce Commerce Cloud (SFCC) or comparable enterprise eCommerce platforms.
• Strong experience leading promotion delivery, agency, and testing teams.
• Proven experience working with large-scale B2C eCommerce environments.
• Strong understanding of eCommerce platforms, web analytics, and digital marketing strategies.
• Experience managing large eCommerce websites and digital planning tools.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Excellent leadership, communication, stakeholder management, and interpersonal skills.
• Strong process design, documentation, and operational governance experience.
• Ability to work effectively in a fast-paced, deadline-driven environment.

Preferred Industry Experience

Experience in B2C eCommerce within any of the following industries is highly preferred:

• Cruise Lines
• Travel & Hospitality
• Airlines
• Hotels
• Retail eCommerce
• Direct-to-Consumer (DTC) brands
• Large consumer digital commerce organizations

Ideal Candidate

The ideal candidate is an eCommerce operations leader who combines strong promotion delivery expertise with team leadership, analytics awareness, and excellent cross-functional collaboration skills.

Candidates who can connect promotion execution with revenue growth, conversion, customer experience, and overall digital commerce performance will be especially strong fits.

Interested candidates are encouraged to apply with an updated resume highlighting their eCommerce promotion delivery and team leadership experience.