Field Service Support Engineer

Location: Whiteley, Fareham (with regular UK travel to customer sites)

Industry: MedTech / Healthcare Technology

Overview

We are supporting a rapidly growing MedTech start-up in the recruitment of a Support Engineer to join their expanding team. This is a highly visible, customer-facing role where you will provide technical support, troubleshooting, and maintenance for advanced electro-mechanical equipment deployed in hospital environments across the UK.

This position requires a strong blend of mechanical, electrical, and software understanding, combined with excellent communication skills to liaise confidently with senior clinical and technical stakeholders.

Key Responsibilities

• Provide on-site and remote technical support for electro-mechanical medical equipment
• Diagnose, troubleshoot, and resolve faults spanning mechanical, electrical, and software systems
• Install, commission, and configure equipment at customer sites
• Act as a trusted technical liaison with hospital staff, clinicians, and senior stakeholders
• Perform routine servicing, preventative maintenance, and system upgrades
• Analyse system performance and identify root causes of issues
• Escalate complex issues internally and collaborate with engineering and product teams
• Maintain accurate service records, reports, and documentation
• Deliver basic user training and technical guidance to end users
• Ensure all work complies with relevant healthcare regulations and safety standards

Skills & Experience Required

• Proven experience supporting electro-mechanical equipment or systems
• Strong understanding of mechanical systems, electronics, and software-driven devices
• Experience diagnosing faults across integrated hardware/software systems
• Ability to interpret technical drawings, schematics, and system documentation
• Previous experience in a field service or customer-facing engineering role
• Excellent problem-solving and analytical skills
• Strong communication skills, with the ability to engage confidently with senior customers
• Highly organised with strong attention to detail
• Full UK driving licence and willingness to travel extensively

Desirable Skills

• Experience within MedTech, healthcare, or regulated industries
• Familiarity with embedded systems or software diagnostics
• Knowledge of networking or connected devices
• Understanding of relevant compliance standards (e.g., ISO, medical device regulations)

Personal Attributes

• Proactive and self-motivated with the ability to work independently
• Professional and customer-focused approach
• Adaptable and comfortable working in fast-paced start-up environments
• Strong interpersonal skills and team-oriented mindset

What's on Offer

• Opportunity to join a fast-growing, innovative MedTech company
• Exposure to cutting-edge technology in healthcare
• A varied role combining technical challenge with customer interaction