Desktop Engineer L1

Job Description:

• As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone).
• Support the installation, configuration, and administration of client hardware and software and operating systems.
• Provide support for activities that can be planned, such as network configuration, updates, and rollouts.
• Support users with the installation and configuration of smartphones.
• System documentation/FAQ and knowledge base.
• Registration of service requests.
• Documentation of inquiries and faults in a ticket system.
• User management.
• Patch management (MS operating systems, antivirus, etc.)
• Basic Microsoft server activities complete your profile.
• Skills include Zebra printer support, Windows support, etc.

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC