Helpdesk Technician

Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success.

We are currently seeking a highly motivated Helpdesk Technician to provide technical support to our team. This role is the primary "face" of IT to our users who are experiencing trouble and need assistance. The ideal candidate will have a strong passion for providing outstanding customer service and resolving issues in a timely manner.

Key Responsibilities:
Responding to customer support requests via phone, email or computer chat
Troubleshooting and resolving software and hardware issues
Logging and tracking support requests in our ticketing system
Escalating support requests to appropriate teams when necessary
Providing guidance and training to end-users as needed
Assisting with the installation, configuration, and maintenance of software and hardware
Creating and maintaining technical documentation

Qualifications:
Minimum of one year of experience in a helpdesk or technical support role
Strong knowledge of Windows OS computer/servers and other related peripherals
Proficiency with mobile devices
Excellent communication and customer service skills
Ability to work well under pressure and in a fast-paced environment and detail orientated
Ability to diagnose and resolve basic computer technical issues