Site Reliability Engineer

Job Role: Site Reliability Engineer

Location: Pittsburgh, PA

Job Description:

Roles & Responsibilities:

Production Support & Monitoring:

• Monitor, maintain, and support systems and software to ensure high availability and production stability.
• Monitor system health and availability, responding to incidents, alerts, and escalations as needed.
• Act as a senior technical resource during production incidents, driving timely resolution and clear communication.

Maintenance & Operational Execution:

• Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies.
• Troubleshoot issues across application, infrastructure, network, and database layers.
• Partner with internal technology teams to execute production changes safely and in accordance with change management processes.

Root Cause Analysis & Continuous Improvement:

• Conduct detailed root cause analysis (RCA) for incidents and production issues.
• Implement corrective and preventative actions to prevent recurrence.
• Identify recurring issues and drive process improvements and automation to reduce risk and manual effort.

Documentation & Knowledge Management:

• Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures.
• Ensure system knowledge is documented, current, and accessible to support continuity and resiliency

Risk, Governance & Compliance:

• Follow and support application governance, audit, and regulatory requirements.
• Participate in business continuity, resiliency, and disaster recovery activities as required.
• Maintain a strong focus on risk awareness and customer impact.