ServiceNow Solution Architect

ServiceNow Solution Architect

Location: NYC Midtown
Job Type: FTE / Direct Hire

$140-150K+ good benefits (PTO/401K Match/sick leave/perks/Health Insurance) ,

Job Description: We are looking for an experienced ServiceNow Solution Architect to provide technical leadership for designing, developing, integrating, and supporting ServiceNow solutions across a large enterprise environment.

The ideal candidate will have strong hands-on ServiceNow architecture and development experience, along with expertise in integrations, automation, security, and enterprise infrastructure.

Key Responsibilities:

• Design and maintain ServiceNow architecture aligned with business and security requirements.
• Lead design, configuration, development, and deployment of ServiceNow modules including ITSM, ITOM, HRSD, CSM, and SecOps.
• Develop custom applications, workflows, and automation.
• Design integrations using REST/SOAP APIs, MID Server, and IntegrationHub.
• Integrate ServiceNow with Active Directory, LDAP, SCCM/MECM, endpoint management, and enterprise applications.
• Use JavaScript, GlideRecord, Business Rules, and UI Policies for ServiceNow development.
• Work with Flow Designer, IntegrationHub, and PowerShell for automation.
• Monitor platform performance, capacity, availability, and overall health.
• Partner with business, infrastructure, security, and support teams to gather requirements and deliver solutions.
• Prepare architecture diagrams, solution designs, documentation, and compliance reports.
• Identify opportunities to improve ServiceNow processes and adopt new capabilities such as Predictive Intelligence and AI-driven solutions.
• Provide escalation support in a 24/7/365 environment.

Required Qualifications:

• 5+ years of experience architecting, implementing, and managing ServiceNow solutions in an enterprise environment.
• Strong hands-on experience with ServiceNow architecture, administration, configuration, and development.
• Strong JavaScript and ServiceNow scripting experience.
• Experience with ServiceNow integrations, APIs, MID Server, and IntegrationHub.
• Experience with Flow Designer and workflow automation.
• Knowledge of networking, DNS/DHCP, PKI, cloud, and hybrid environments.
• Experience with enterprise tools such as Active Directory, SCCM/MECM, Ivanti, VMware/Hyper-V.
• Strong communication, problem-solving, and stakeholder-management skills.
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.

Preferred:

• ServiceNow CSA, CSS, or CSM certification.
• Experience in a law firm/legal technology environment.
• Experience with iManage, CarpeDiem, or Litera.
• PMP, Agile, or Scrum experience.
• Experience with desktop management and legal applications.