Change, Release & Problem Manager

Change, Release & Problem Manager

London Farringdon/Hybrid | £80,000 + Benefits

The Opportunity

We are seeking an experienced Change, Release & Problem Manager to lead and mature Change, Release and Problem Management across a complex technology environment. This is a key governance role focused on service stability, operational resilience and successful delivery of technology change.

X3/4 day per week in the office then very much hybrid after probation.

Key Responsibilities

• Own and improve Change, Release and Problem Management processes.
• Chair CAB and Emergency CAB meetings.
• Govern technology changes across BAU, projects, suppliers and transformation programmes.
• Manage release planning, testing, deployment and service readiness.
• Lead Root Cause Analysis (RCA) activities and reduce recurring incidents.
• Own ServiceNow Change, Release and Problem Management processes.
• Produce governance reporting, KPIs and management information.
• Support cloud migrations, digital transformation and M&A integration activities.

Required Experience

• Proven Change, Release and Problem Management experience.
• Strong ITIL-based Service Management background.
• ServiceNow administration and process ownership experience.
• Experience chairing CAB meetings and managing governance frameworks.
• Strong stakeholder and supplier management skills.
• Experience supporting large-scale transformation programmes.
• Exposure to M&A integration and service transition activities.

Desirable

• ITIL 4 certification.
• ServiceNow automation and workflow design.
• Knowledge of ISO 27001 and Cyber Security governance.
• Project Management qualifications or experience.

What's on Offer

• Salary up to £80,000.
• Hybrid working arrangement. X3/4 day per week in the office then very much hybrid after probation.
• Opportunity to shape enterprise-wide IT governance.
• Exposure to major transformation and integration programmes.