Lead Drainage Engineer

Recruit Assist are supporting Drainage & Plumbing Ltd is a fast-growing, customer-focused business delivering high-quality drainage and plumbing services. We’re looking for an experienced Technical Service Supervisor to lead and support our drainage and plumbing road teams. You’ll play a key role in ensuring jobs are completed efficiently, safely, and to the highest standard, while driving performance and customer satisfaction. JOB TITLE: Lead Drainage Engineer SALARY:£45K pear year + oncall + Van SHIFT PATTERN: Mon to Friday 7am to 4am DETAILS:

• Leading and supporting our team of field engineers
• Manage and document issues including absence, lateness, complaints, and general enquiries.
• Providing expert technical advice on drainage and plumbing issues
• Managing escalations and complex jobs
• Monitoring performance and driving KPIs
• Supporting the planning team schedules and ensuring full coverage
• Conducting site visits, audits, and coaching engineers
• Improving processes to increase efficiency and first-time fix rates
• Working closely with internal teams to deliver excellent service ESSENTIAL DRAINAGE EXPERIENCE:
• Minimum 1 year as a Lead Drainage Engineer
• 3 to 5 years as a drainage engineer before being a leader
• Local to the site
• confident in providing technical support
• Driving License max 6 points
• Will pass a D&A test To be considered for this opportunity, all candidates must apply for this position and then we will review your application and contact you by phone and email