Q2C Program Manager

Program Manager (Quote to Cash)

Hybrid in San Jose, CA.

What You'll Do

●      Own the delivery of Quote to Cash transformation initiative planning and design, including scope definition across pricing/CPQ, order management, billing, revenue recognition, and collections workstreams, deliverables tracking, and definition and measurement of success criteria (e.g., quote cycle time, billing accuracy, DSO).

●      Drive rigorous cross-functional execution and program delivery across Sales Operations, Deal Desk, Legal, Revenue Accounting, Treasury, and IT, ensuring accountability across teams while supporting and maintaining established Q2C governance frameworks and controls.

●      Influence and guide key business partners: Lead through influence with Sales, Legal, Revenue Accounting, and IT teams outside your direct reporting line. Act as a credible thought partner to senior executives, effectively representing Q2C transformation priorities and trade-offs.

●      Support program resource planning, budget, and resource management; manage third-party vendors and system-integrator partners delivering CPQ, billing, and revenue recognition system enhancements

●      Enable organizational learning and capability building through identification and codification of Q2C process patterns, frameworks, and best practices across quoting, contracting, billing, and cash application

●      Help design the future-state Quote to Cash operating model for Finance that will serve as an operational mechanism to drive transformation across Finance and its cross-functional stakeholders

EXPERIENCE

●      Program/Portfolio Manager or Project Lead-equivalent experience; alternatively, 6-8+ years in a high-impact internal Quote to Cash, finance transformation, or revenue operations role at a leading global company.

●      Demonstrated track record of leading complex, multi-stakeholder transformations from problem definition through implementation – with clear accountability for business outcomes

●      Strong communication and people management skills, with the ability to drive impact through influence and to lead senior leaders through defined narratives/storyboards

●      Strong analytical and problem-solving skills, including translating data into actionable insights.

●      Exposure to enterprise-scale Quote to Cash systems and processes – including CPQ, contract management, billing, revenue recognition (ASC 606), and collections platforms (e.g., Salesforce, SAP, Zuora, or equivalent). Background in enterprise SaaS, technology, or digital transformation environments preferred.

●      Bachelor's degree in Business Administration, Operations Management, or a related area; equivalent experience will also be taken into account