Quick overview
SeniorityLeader
Work modeHybrid
LocationSeattle, United States
PostedYesterday
Customer SuccessDigitalOceanEmployee RelationsEmployment LawHRISMediationMental HealthPerformance Management
Job description
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
As a Manager Success Partner, you will be the dedicated people advisor to managers across the organization. You will help them make high-quality, consistent people decisions on performance, employee issues, and team changes, while protecting the company's culture and legal standing. You will take on the hands-on, judgment-heavy people work that sits between high-volume People Operations support and the strategic work of our senior People Business Partners, which frees those partners to focus on organization design and senior leadership priorities.
What You'll Do
Talent and Performance Management
- Guide managers end to end through performance improvement plans: documenting underperformance, setting milestones, delivering difficult conversations, and issuing warnings
- Support probation extensions and performance-based terminations during probation
- Manage the process and communication for involuntary terminations, and help senior partners with documentation on more complex exits
- Review manager justifications for off-cycle promotions and salary adjustments to ensure internal equity and budget alignment, and help with documentation and approvals
- Support the performance and calibration cycles by providing general guidance, first-level review of promotion justifications, and responding to questions that frontline People teams cannot resolve
- Identify common development needs among managers and partner with Talent Development on learning and development programs
- Coach managers on engagement survey results and help them build action plans to address priority areas
Employee Relations
- Act as a coach and sounding board for managers on conflict, grievances, and disciplinary concerns that need mediation and resolution
- Conduct investigations on an as-needed basis
- Coach managers on giving direct, candid feedback to team members, and build manager capability over time
- Conduct exit interviews where needed or requested, and share thematic feedback with People Business Partners and Talent Development
Organizational Change and Approvals
- Manage the logistics and communication for small-scale team changes, such as moving a team to a new manager, and coach managers on sound team structures
- Review and approve low-complexity exceptions, such as certain leave categories, hiring exceptions, and notice period waivers, using agreed criteria
- Escalate complex cases to senior People Business Partners, Legal, or Total Rewards when appropriate
Process and Scale
- Create templates, playbooks, and standard workflows that bring consistency and meet local legal requirements
- Find work that can be automated, simplified, or moved to People Operations, and build capacity to take on more over time
- Work with People Operations, Total Rewards, Legal, Talent Development, and People Technology to deliver a cohesive manager experience
Data and Insight
- Partnering with the People Analytics team, define and provide data & insights for People quarterly business reviews and proactively using data to identify and guide recommendations
- Gather manager feedback through surveys to measure confidence and improve support
What You'll Add to DigitalOcean
- 5+ years of progressive HR experience in a generalist, HR business partner, or employee relations role, ideally in a high-growth technology or cloud/SaaS company
- Hands-on experience coaching managers through performance management, employee relations, and difficult conversations
- Strong communication skills and comfortable facilitating group discussions
- Experience with PIPs, probation processes, conducting investigations and terminations, including the documentation they require
- Working knowledge of employment law and the ability to judge when to escalate
- Familiarity with compensation practices, including promotion and off-cycle pay decisions
- Strong judgment, discretion, and communication skills, with the ability to influence without authority
- Comfort with HRIS and ticketing tools, and with using data to support decisions
- Bachelor's degree or equivalent experience; HR certification (SPHR, SHRM-SCP) a plus
Nice to Have
- Experience in a public company or a company scaling through significant growth
- Experience partnering with distributed or global teams
- Experience building playbooks, templates, or standardized people processes
- Familiarity with a modern HRIS and performance and compensation tools
Compensation Range:
- $95,200 - $119,000
*This is a hybrid role
JR: 2026-7726
#LI-Hybrid
Why You’ll Like Working for DigitalOcean
- We innovate with purpose. You’ll be a part of a cutting-edge technology company with a high-growth trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As part of our team, you’ll embody our "Shark" mindset: bold, ambitious, and scrappy. You'll lead with a bias for action and take true ownership of our products, customer success, and team culture.
- We prioritize career development. At DigitalOcean, you’ll do the best work of your career. You will join a community of exceptional talent, collaborating closely with some of the brightest and most interesting people in the industry. We are a high-performance and fast-paced organization that will always challenge you to think big. Our talent development team prioritizes your professional development and provides resources to support your growth. We provide employees with reimbursement for relevant conferences, training, and education, subject to company policy.
- We care about your well-being. We take a comprehensive approach to our total rewards packages because we know different things drive different people. Our benefits are designed to support you and may include flexible time off, local team meetups, and mental health and well being support. Our benefits philosophy is consistent globally, but specific benefits and eligibility vary by location to reflect local needs and regulations.
- We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. Eligible employees may also receive equity compensation, which may include a new hire equity grant and, in participating countries, the opportunity to participate in our Employee Stock Purchase Program. Equity awards are subject to approval and the terms of the applicable plan.
- Non-sales roles: In addition to base salary, this role is eligible to participate in DigitalOcean’s annual bonus plan and may be eligible for a new hire equity grant, subject to plan terms and local eligibility. Bonus amounts depend on company and individual performance.
- Sales roles (sales compensation eligible): In addition to base salary, this role may be eligible to earn incentive compensation under the applicable sales compensation plan and may be eligible for a new hire equity grant, subject to plan terms and local eligibility.
- DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, protected veteran status, or any other characteristic protected by applicable law.
Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.