Customer Success Coach

At IRIS, we build software that helps organisations work smarter, save time, stay compliant and achieve more.

Our Customer Success and Renewals teams play a vital role in helping customers get value from our products, build long-term partnerships and continue choosing IRIS.

We're looking for an experienced Customer Success or Renewals professional who wants to use their experience in a different way.

Rather than managing your own portfolio or leading a team, you'll spend your time helping colleagues become more confident, proactive and commercially effective.

This is a hands-on coaching role where you'll work alongside Customer Success Managers and Renewals Specialists, helping them improve customer conversations, reinforce best practice and build habits that lead to better customer outcomes.

This isn't a traditional Learning & Development role.

You'll work closely with our existing L&D team, but your focus will be on bringing learning to life through practical coaching, live customer situations and day-to-day performance support.