Training and Implementation Specialist

Overview

Full-time, permanent position based in Melbourne, Australia. The company works remotely.

Salary: $100,000 to $110,000 (depending on experience) plus super, profit share.

Applications close: 9th August 2026

The role at a glance

As a Training & Implementation Specialist, you'll guide customers through the onboarding and implementation of our assessment solutions. You'll work closely with customers to understand their goals and processes, support them through change, configure the platform to meet their needs, and ensure their users are ready to launch with confidence. You'll also help create clear, scalable learning and implementation resources to enable faster, more consistent onboarding.

What you'll be doing

Customer onboarding & implementation

• Lead customers through onboarding and implementation, from early discovery through to launch.
• Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes for a seamless onboarding experience.
• Configure systems to support customer needs, handling complexity calmly where required.
• Support customers through change, recognizing that new systems and processes can be daunting.

Learning, enablement & documentation

• Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs).
• Turn recurring questions and challenges into reusable documentation, learning collateral, and system improvements.
• Reduce reliance on live granular training by enabling customers to self-serve confidently, freeing up time for more complex implementation work.
• Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities.

Training & support

• Deliver tailored training sessions that focus on outcomes, not just features.
• Provide support during critical moments, using good judgment to resolve, escalate, or enable as appropriate.
• Collaborate with the wider Customer Success Team to triage and respond to support requests, aiming to empower customers.

Collaboration & improvement

• Work with internal teams (business analysis, engineering, product) to surface trends, risks, and opportunities for improvement.
• Translate customer experience into clear insights to improve products, processes, and learning materials.
• Contribute to a calm, collaborative team culture that values ownership, clarity, and continuous improvement.

What success looks like

• Customers onboard smoothly and feel supported, not overwhelmed.
• Users understand how to use the platform confidently without repeated one-to-one training.
• Clear documentation and learning resources reduce friction, support tickets, and time to value.
• Customers feel trusted, capable, and well cared for throughout their journey with risr/.

Experience that will help you succeed includes:

Essential

• Experience delivering software system training or onboarding for end users.
• The ability to explain complex concepts clearly and adapt your approach for different audiences.
• The ability to communicate clearly and confidently in written and spoken English, including when delivering training and producing documentation for customers.
• A natural curiosity about customer goals, challenges, and motivations.
• Confidence in learning new systems and navigating technical details.
• Strong problem-solving skills and a calm, structured approach to troubleshooting.
• Experience creating clear, user-focused learning or implementation materials.
• Comfort handling sensitive information in line with GDPR and quality standards.
• The ability to work autonomously while collaborating openly with others.
• A curious, experimental relationship with AI. You try things, reflect on what works, and embed it into how you actually work, not just how you think about working.

Desirable

• Experience working with SaaS products and customer implementations.
• Exposure to education, training, or assessment environments.
• Experience supporting customers through change management.
• Familiarity with agile or digital transformation projects.
• Experience using tools such as Zendesk, or similar platforms.

Working at risr/

We're a flat-structured, forward-thinking organisation built on trust, transparency, and autonomy, with a focus on digital self-management. We keep things simple, collaborate openly, and focus on doing the right thing, even when it's harder.

We work remotely, and while there may occasionally be out-of-hours or on-site work (particularly around exams), we're thoughtful about balance and flexibility.

• Fully remote working
• Freedom to choose your equipment and learning
• A high-trust, low-bureaucracy environment
• Open-book finances and full salary transparency
• Generous salary, enhanced parental leave, and profit share
• £1,200 (local currency equivalent) annual health and wellbeing allowance
• Confidential mental health support
• Paid for internet and mobile phone
• Truly flexible working hours
• No set annual leave limit. You are expected to take at least 28 days.
• 25% of the company's profits are shared equally across the global team

How we hire

We aim to make the process transparent and fair. Applications are reviewed promptly, and the following steps may occur:

• Application Review: Submit your application by 9th August 2026. If selected, you'll be invited to the next stage.
• Stage 1: The Intro (Remote) - A quick video submission answering a few questions. Must be submitted by 19th August.
• Stage 2: The Group Collaboration (Remote) - A practical team interview. Save the date: 2nd September 2026, 2:00-4:00 PM AEST.
• Stage 3: The Deep Dive (Remote) - Interview with team members you will work with. Week of 7th September 2026.
• Stage 4: The Final Meetup (In-Person) - Face-to-face meeting with Australia-based team members.

If you believe this role is for you, please apply through the application form. Content in your application should be original and your own. Applications without a cover letter will be unsuccessful.

Come and join us; we think you'll find it unlike any other company you've worked for.

risr/ is an equal opportunities employer and does not discriminate on sex, gender, race, religion, disability, age, or sexual orientation.