Project Resource Fulfilment Manager Full-time Temporary with a Possibility of Permanency

Project Resource Fulfilment Manager (Full-time Temporary with a Possibility of Permanency)

Do you want to enrich your community by providing digital government services that are so easy, they just happen? Digital Canberra is here to do just that. We deliver and support digital government services that are easy to access, save time, and are safe to use. Join Digital Canberra and help deliver smart, secure, and seamless digital services that improve the people that live and work in our beautiful city and surrounding area.

At Digital Canberra, you'll work with passionate technologists, policy experts, and designers to build and sustain services that matter. We value curiosity, collaboration, and creativity, and we're committed to helping you grow.

Responsibilities

The Project Resource Fulfilment Manager will manage the day to day coordination of ICT technical and project management resources across project delivery activities. The role ensures workloads are sustainable, transparent, and aligned with agreed priorities through ongoing monitoring and reporting of project work, including financial costing and analysis of project activities. The Manager works closely with stakeholders to agree on priorities and assign project tasks to technical teams throughout the end-to-end project lifecycle.

The role collaborates with Subject Matter Expert (SME) team leads and Strategic Business Project and Program Managers/Project Managers and works closely with technical and Operations teams to ensure priorities are aligned across both project and Business-as-Usual (BAU) work. It also provides resource fulfilment forecasts based on major program and project resource requests, ensuring forward visibility of demand and capacity. Additionally, the Manager is responsible for onboarding and training Project Managers to follow established processes for resource forecasting and planning. Under broad direction, this role leads capacity management and project support services, ensuring the successful delivery of complex, strategic initiatives aligned to organisational priorities.

Qualifications

We're looking for a proactive leader with strong project delivery and quality assurance expertise in areas such as COTS implementation, ICT infrastructure, software development, or business improvement. Ideal candidates will hold relevant qualifications or certifications (e.g., PRINCE2, AgilePM, ScrumMaster) and demonstrate exceptional stakeholder engagement, communication, and analytical skills.

Eligibility / Other Requirements

• Tertiary level qualifications and/or certification in Project Management and Program Management are highly desirable. These include one or more of: Diploma of Project Management, PRINCE2 Practitioner, PRINCE2 Agile Practitioner, Agile Project Management (AgilePM) Practitioner, Certified ScrumMaster, Management of Successful Programmes (MSP) Foundation.

What we offer you

As part of the ACT Public Service (ACTPS), Digital Canberra offers some of the best hybrid and flexible working arrangements in Australia, including the opportunity to work remotely or from a choice of office locations around Canberra. Flexible working in the ACTPS means we provide the opportunity to work remotely (from home) or from a choice of office locations around Canberra, although the exact arrangements will be discussed with your hiring manager, based on operational needs.

You may be strategic, helping us lead technology investment decisions to build a genuinely connected Canberra. Or you may enjoy the hands on satisfaction of working with the latest technology to keep our hospitals, schools, and government running. At Digital Canberra, you will make a difference!

This position is based at a workplace designed for activity based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. The occupant of the role is expected to work in the Gungahlin office a minimum of 2 days per week. The ACTPS also provides a range of flexible working provisions, including hybrid work arrangements primarily based in the Gungahlin office (Winyu House), customer sites, and/or home.

Additional Information

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programmes and services that affect them, better life outcomes are achieved. Further information can be found: Act Closing the Gap Implementation Plan - ACT Government Transparency Portal.