Technical Writer

• Developing, maintaining, and continuously improving the quality of technical documentation
• Collaborating with Engineering, Product, Support, and Customer Success teams to identify documentation needs
• Closing knowledge gaps and championing knowledge management practices
• Identifying and prioritising documentation gaps based on user needs
• Selecting and recommending documentation tools, content management systems, and publishing methods
• Establishing quality assurance processes
• Deciding what to include or exclude in documentation
• Setting review and update cadences to keep documentation relevant
• Structuring content architecture for ease of navigation and maintainability

Requirements

• Proven experience in a technical writing or digital documentation role
• Some programming or technical background
• Strong team orientation
• Excellent communication, collaboration, and stakeholder management skills
• Proven ability to independently research complex technical topics
• High-quality, audience-appropriate content production
• Proactive approach to identifying gaps in documentation
• Ability to work comfortably with technical (engineering, QA) and non-technical (sales, operations, customers) audiences
• Familiarity with documentation and collaboration tools such as Confluence, Git, Markdown, or XML-based editors
• Agile mindset - comfortable adapting to shifting priorities
• Excellent written and spoken English with meticulous attention to detail

Core Competencies

Demonstrates expertise in technical writing and documentation management, with a strong focus on quality assurance and user-centered content production. Proficient in collaborating with cross-functional teams to identify documentation needs and implement effective knowledge management practices.

Highest-signal resume keywords

• Technical Writing Experience
• Documentation Tools Proficiency
• Content Management Systems Knowledge
• Excellent Communication Skills
• Agile Mindset

ATS Optimization Keywords Hard Skills

• Technical Writing
• Content Production
• Research Skills
• Quality Assurance Processes
• Documentation Gap Analysis

Soft Skills

• Team Orientation
• Collaboration
• Stakeholder Management
• Proactive Problem Solving
• Attention to Detail

Industry Keywords

• Knowledge Management
• User Needs Analysis
• Content Architecture
• Documentation Standards

Tools & Technologies

• Confluence
• Git
• Markdown
• XML-based Editors