Junior Service Desk Analyst

hackajob is collaborating with System C to connect them with exceptional professionals for this role.

Description

Ready to start your IT career with a team making a real impact in health and care? At System C, we build technology that connects and transforms outcomes across the NHS, local authorities, and beyond. We're growing fast and we're looking for a Junior Service Desk Analyst, known internally as an Associate Service Desk Analyst to join our Technical Services team and learn the craft of outstanding first-line support.

In this associate role, you'll be the first point of contact for users across our Social Care & Education and Healthcare product portfolio. You'll log and categorise incidents, perform initial triage, use our knowledge base to resolve straightforward issues, and escalate when needed. You'll provide clear, timely updates and keep a precise audit trail so colleagues can pick up right where you left off. As your confidence grows, you'll work more independently while always having experienced team mates to back you up.

Over a structured two-year development pathway, you'll complete internal certifications, shadow senior analysts, and gain insight into NHS and local authority working practices, data protection, and modern service operations. You'll learn to thrive in a fast-moving environment - owning your work, collaborating as one team, and doing the right thing for our users.

What you'll bring:

• A passion for technology and problem-solving
• Clear verbal and written communication
• Strong organisation, time management, and attention to detail
• A proactive, friendly approach - especially under pressure
• Curiosity and a commitment to continuous learning

It's a bonus if you also have:

• Experience with ticketing tools (e.g. Jira, ServiceNow)
• Any customer service experience
• An interest in NHS or local authority environments

Please be aware that after an initial period of training, this role will involve working 15:00-23:00 one week in every four.

Why System C?

We believe in One team, always striving to be better, owning our impact, and doing the right thing. You'll find flexible benefits (from additional holiday to discount schemes), private healthcare, pension, and real career development - plus quarterly Values Awards recognising people who go above and beyond.

If you're ready to learn fast, support users who rely on our systems, and grow your career in a purpose-driven company, apply today.