Epic Credentialed Trainer and Super User Lead - 6+ months contract - South San Francisco, CA

Title: Epic Credentialed Trainer and Super User Lead
Location: South San Francisco, CA (must be on site 6 days a month & AS NEEDED)
Duration: 6 months (with possible extension)
Compensation: $45-50/hour. (all inclusive)
Work Requirements: , Holders, or Authorized to Work in the US

Scope of Work

Staff members will help to produce meetings and end-user support content; interface directly with analyst and application manager teams; they will directly interface with SuperUsers and frontline staff-fielding trainer requests, workflow challenges, and appropriately triage requests across HIT.
Member will continue building on the success of developing service area representatives to expand the SU program and ensure content is focused on clinical needs.
Member will collaborate with internal health clinical ops members and internal HIT colleagues to plan, develop and facilitate learning opportunities, triage requests to appropriate teams and serve as an interface between end-users and the broader HIT teams.

Examples of Duties

meeting facilitation
needs assessments
Survey distribution
escalation and prioritization of tasks
educational content development -cross-team collaboration
coordination of small to medium size training initiatives
collaborating with stakeholders to produce communications
collaborating with Epic Analysts and Managers to ensure communications are targeted to end user, user needs and inquiries are addressed.
development of tipsheets, asynchronous learning modules, video based training -agenda setting -taking of minutes
1:1 training and group training

Requirements:

Certified/Experience as an Epic Credentialed/Principal trainer or Epic analyst Core Job Requirements & Responsibilities Training Delivery & Facilitation Lead Classroom & Virtual Training: Deliver structured Epic training sessions, workshops, and re courses to Super Users and end-sections of clinical/administrative staff.
Manage the Training Environment: Set up, maintain, and refresh patient data in the Epic training environment to ensure a realistic learning experience.
Assess Super User Readiness: Evaluate the competency of Super Users through quizzes, practical workflow assessments, and mock go-live scenarios. Super User Program Support & Cohort Management Act as the Primary Liaison: Serve as the main point of contact between the central Epic IT Project Team and the frontline Super Users.
Maintain the Super User Roster: Track Super User engagement, attendance, credentialing progress, and departmental coverage gaps across the organization. Coordinate Communication: Draft and distribute system updates, upgrade release notes, and optimized workflow "tip sheets " to the Super User network. Go-Live & Elbow Support Provide On-the-Floor Assistance: Provide intensive, in-person "elbow support " during system go-lives, upgrades, and new module rollouts.
Escalate Complex Issues: Identify, document, and triage complex technical system bugs or workflow gaps to the appropriate Epic Analyst team for resolution.
Technical & Working Conditions Schedule & Availability Flexible Hours during Go-Lives: Ability to work non-traditional hours, including early mornings, late evenings, nights, and weekends to support 24/7 hospital shifts during major system activations.
Travel: Depending on the organization''s footprint, the ability to travel to various regional clinics, hospitals, or care sites to conduct on-site training.
Physical Requirements Mobility: Ability to stand and present in a classroom setting for 4–8 hours a day, or walk/stand for extended periods while providing floor support in clinical units.
Screen Time: Ability to spend prolonged periods sitting at a desk and working on a computer for curriculum development and virtual support.

Qualifications:

List of Qualifications Epic Credentialing: Must successfully complete the Epic Credentialing process (passing the relevant workflow tests and presentation panels) within a designated timeframe (typically 3–6 months from hire).
Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and learning management systems (LMS).
Super User Experience: Proven track record of serving as an active, high-performing Epic Super User during a go-live, upgrade, or optimization phase.
Communication Mastery: Demonstrated ability to communicate complex technical concepts to non-technical stakeholders clearly and concisely

Education and Experience

Education Minimum: Bachelor’s degree in Healthcare Administration, Education, Information Technology, Nursing, or a related field.
Alternative: An equivalent combination of an Associate''s degree and significant hands-on clinical/Epic support experience may be considered.
Experience Healthcare Experience: Minimum of 2–3 years of experience working in a clinical or healthcare operational setting (e.g., RN, Medical Assistant, Billing Specialist, or Front Desk Lead).
Epic System Experience: At least 1–2 years of daily, hands-on experience using the Epic EHR system.
Training/Facilitation Experience: Minimum of 1 year of experience delivering peer-to-peer training, corporate onboarding, or classroom-style instruction (healthcare IT training preferred). Preference for staff with a former or active clinical license.

Knowledge, Skills and Abilities

Knowledge Epic Ecosystem: Deep operational knowledge of specific Epic modules (e.g., EpicCare Ambulatory, Inpatient, Cadence, Resolute) and workflows relevant to the organization.
Adult Learning Principles: Solid understanding of instructional design and adult learning methodologies (e.g., ADDIE, Bloom''s Taxonomy) to effectively engage adult learners.
Healthcare Operations: Familiarity with clinical or operational workflows, medical terminology, HIPAA compliance, and hospital/clinic policies.
Change Management: Knowledge of how users adopt new technology and the common barriers to software adoption in a high-stress healthcare environment.
Skills Facilitation & Presentation: Exceptional public speaking and classroom management skills, with the ability to command a room and keep users engaged.
Technical Troubleshooting: Ability to quickly diagnose and resolve minor technical issues within the Epic playground/training environment or virtual classroom software (e.g., Teams, Zoom).
Curriculum Customization: Skill in translating complex technical workflows into easily digestible quick-start guides, tip sheets, and lesson plans.
Active Listening: The ability to hear a frustrated user''s complaint, identify the root workflow issue, and guide them to a solution.
Abilities Adaptability: Ability to pivot teaching styles on the fly based on the technical literacy and comfort level of the learners.
Patience & Empathy: Ability to remain calm, supportive, and patient when training highly stressed clinical staff under tight deadlines.
Cross-Functional Collaboration: Ability to act as an effective bridge between the IT build team, instructional designers, and frontline clinical operations.

Remote / Telework Details
Work Mon - Friday,
Must be on site 6 days a month OR as needed, in South San Francisco.

Location
Must be local to the SF Bay Area now.
Office is in South San Francisco

>>> Qualified candidates, please apply to this posting directly. You can also email your updated resume to for further review.

About INSPYR Solutions
Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Epic Credentialed Trainer and Super User Lead - 6+ months contract - South San Francisco, CA

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