Desktop Support Technician

Job Summary

We are seeking a Desktop Support Technician to provide a blend of deskside and help desk support within a fast-paced enterprise environment. This individual will serve as a key point of contact for end users, delivering exceptional technical support while maintaining a high level of professionalism. The ideal candidate will have strong Mac troubleshooting experience, experience supporting large corporate environments, and the ability to confidently interact with executive-level stakeholders.

Responsibilities

• Provide desktop and help desk support for hardware, software, and peripheral issues across a large enterprise environment.
• Troubleshoot and resolve Mac OS hardware and software issues, serving as a primary point of support for Apple devices.
• Support Windows 11 environments, including operating system, application, and device troubleshooting.
• Respond to and resolve incidents, service requests, and technical inquiries through ticketing systems, phone support, and onsite deskside assistance.
• Install, configure, image, and deploy desktops, laptops, mobile devices, and related hardware.
• Escalate complex technical issues when necessary and coordinate with internal IT teams for resolution.
• Maintain accurate documentation of support activities, troubleshooting steps, and asset information.
• Deliver white-glove support to executive leadership, including Directors, Vice Presidents, and other senior stakeholders.
• Educate end users on technology best practices and promote a positive customer support experience.
• Participate in IT projects, hardware refreshes, software rollouts, and office technology initiatives.

Required Qualifications

• 2-5 years of desktop support and/or help desk experience in a large enterprise environment supporting 1,000+ end users.
• Strong experience troubleshooting Mac hardware, macOS, and Apple endpoints.
• Experience supporting Windows 11 operating systems and related technologies.
• Proven ability to provide both deskside and remote support in a corporate environment.
• Experience working with ticketing systems and documenting technical issues and resolutions.
• Strong analytical and problem-solving skills with the ability to prioritize multiple tasks.

Preferred Qualifications

• Experience supporting enterprise environments with 1,000-2,000+ users.
• Familiarity with device imaging, software deployment, and endpoint management tools.
• Exposure to Microsoft 365 and common enterprise applications.

Soft Skills

• Excellent communication and interpersonal skills.
• Comfortable supporting executive leadership and providing high-touch customer service.
• Strong executive presence, professionalism, and attention to detail.
• High level of integrity, accountability, and reliability.
• Positive attitude with the ability to build trust and develop strong working relationships across all levels of the organization.
• Team-oriented mindset with a commitment to delivering outstanding customer support.

Job Type & Location
This is a Contract position based out of Anderson, SC.
Pay and Benefits
The pay range for this position is $20.00 - $27.50/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Anderson,SC.
Application Deadline
This position is anticipated to close on Sep 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.