VTC Technician

Job ID: 2614385

Location: Colorado Springs, CO, US

Date Posted: 2026-07-08

Category: Information Technology

Subcategory: Telecom Engr

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

?SAIC is seeking a secret cleared Video Teleconferencing (VTC) Technician in Colorado Springs to support the NORAD NITES program. The VTC Technician will be responsible for the operation, and maintenance of Unclassified/Classified/REL VTC systems, Audio/Video (A/V) systems, VTC conference rooms, satellite television/broadcast systems, and related services at the N&NC HQ.

The VTC Technician will also schedule conference rooms and be in support of the government. The role includes providing responsive support for the top leadership, managing high-priority incidents, and ensuring the highest level of service quality.

Key Responsibilities:

• Conduct monthly preventative maintenance for all relevant AV/VTC systems. Ensure issues are reported through Help Desk ticketing system with corrective action plans and timelines.
• Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies.
• Operate, maintain, and monitor all events in relations of the Training Rooms.
• Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime.
• Keep track of hardware/software updates and provide recommendations to the Government Service Owner.
• Coordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning.
• Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance.
• Schedule, set-up, configure, operate, and support conference rooms based on event

requirements and additional requirements as directed by AAS COR, N&NC TPOC,

and Government VTC Service Owner. Conference room support includes:

• Operational check monitoring of A/V and VTC equipment, partition walls, lights,

electrical and room air conditioning (e.g., humidity).

• Configuring furniture placements (i.e. tables, chairs, podium, stage).
• Microphone and camera placements in training room(s), as directed by event

Action Officer or POC.

• Promptly keeping Action Officer or POC abreast on concerns/issues as

appropriate.

• Support two or more simultaneous events.
• Basic A/V, VTC, and IT troubleshooting.
• Assisting Protocol, Action Officer, and/or POC with best effort room

configuration, seating charts, and flag set-up in support of events.

• Testing of A/V and VTC equipment for meetings, briefings, ceremonies, and

conferences.

• The contractor shall manage and operate the N&NC community antenna television

(CATV) system. Support includes:

• Tier 1/2 support of issues and escalating/incidents to Tier 3 (satellite television)

Qualifications

?TYPICAL EDUCATION AND EXPERIENCE: Bachelors and two (2) years or more experience; Masters and 0 years related experience.

Qualifications:

• Bachelor's degree in a related field plus 0-2 years' experience or 4 years equivalent military/civilian experience.
• Comprehensive knowledge of VTC systems and AV technologies. Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to respond to high-pressure situations promptly and efficiently.
• Required Certification: IAT Level II (Security +)
• Preferred Certification: any relevant Crestron Certifications

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .