Danish Speaking Customer Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global enterprises. We specialize in sourcing candidates for high-impact roles, bridging the gap between professional excellence and international career growth across the Customer Support Services sector.

Job Overview

We are currently looking for a talented individual to join our client as a Danish Speaking Customer Support Specialist in Bulgaria. This Danish Speaking Customer Support Specialist position in Bulgaria offers a unique opportunity to build an international career within the dynamic Customer Support Services industry while enjoying a comprehensive relocation package.

Key Responsibilities

• Deliver exceptional omnichannel support to Danish-speaking clients, ensuring the highest standards of the Customer Support Services industry.
• Resolve complex inquiries through phone, email, and live chat with precision and professional empathy.
• Maintain detailed customer records and provide accurate information regarding services and product portfolios.
• Collaborate with international teams to optimize support processes and enhance the overall end-user experience.
• Participate in continuous improvement initiatives to maintain high quality-of-service metrics.
• Represent the company brand with professionalism, reflecting the prestige associated with top-tier jobs in Bulgaria.
• Proactively identify and escalate urgent technical or operational issues to the relevant departments.

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Proven experience in Customer Support Services or a similar client-facing environment is a strong advantage.
• Excellent communication skills and a passion for helping people.
• Strong digital literacy and the ability to adapt to new software platforms quickly.
• A motivated, team-oriented mindset ready to thrive in one of our top Danish-speaking jobs.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance and wellness perks.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless transition.
• Attractive Monthly Performance Bonus schemes.
• Career development and advancement opportunities within a global company.
• And Much More...

Life in Bulgaria

Bulgaria is a rising star in Europe, offering an exceptional quality of life for expatriates. When you secure one of our Danish-speaking jobs, you gain access to a vibrant culture, stunning mountainous landscapes, and a cost of living that allows for a premium lifestyle. The climate in Bulgaria is welcoming, providing pleasant summers and beautiful snowy winters, making it an ideal destination for professionals looking for both career satisfaction and personal adventure.

Living in Bulgaria means enjoying a rich culinary scene, a thriving social life in Sofia, and a very friendly local community. Our relocation support ensures that your move to Bulgaria is stress-free, covering your flight, transfer, and initial accommodation. Join a thriving community of international professionals and experience why so many choose to relocate to Bulgaria for their next career chapter.

How to Apply

Are you ready to take the next step in your career with a leading consultancy? If you are a fluent Danish speaker looking for one of the best Danish Speaking Customer Support Specialist positions in Bulgaria, click the "Apply Now" button to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and helping you start your journey in the beautiful city of Sofia.

Sincerely,
The Recruitment Team at Mercier Consultancy Group