Trainer

Job Summary

We are seeking an experienced Trainer to deliver end-user training for the Benefits module of the State Unemployment Modernization System. The ideal candidate will have experience developing and delivering engaging training programs, creating instructional materials, and supporting users during system adoption. This role requires strong communication, presentation, and facilitation skills to ensure successful knowledge transfer to State employees.

Key Responsibilities

• Deliver instructor-led and virtual training sessions for State end users on the Benefits portion of the Unemployment Modernization System.
• Develop, update, and maintain training materials, including user guides, presentations, quick reference guides, job aids, and training manuals.
• Design effective training programs tailored to business users with varying levels of technical expertise.
• Conduct hands-on system demonstrations, workshops, and knowledge transfer sessions.
• Evaluate training effectiveness through assessments, feedback, and user participation.
• Collaborate with business analysts, project managers, SMEs, and technical teams to ensure training content reflects current system functionality.
• Provide post-training support and answer user questions during system rollout.
• Assist in change management and user adoption activities.
• Maintain documentation of training schedules, attendance, and completion metrics.
• Recommend improvements to training content and delivery methods based on participant feedback.

Required Skills

• Experience delivering end-user training for enterprise applications.
• Training Content Development.
• Training Design and Curriculum Development.
• Instructor-Led Training (ILT) and Virtual Training Delivery.
• Excellent presentation, facilitation, and communication skills.
• Experience creating training manuals, job aids, and user documentation.
• Strong organizational and time management skills.
• Ability to work with business users, stakeholders, and project teams.

Preferred Skills

• Experience with State Government projects.
• Experience supporting Unemployment Insurance (UI) or Benefits Administration systems.
• Change Management and User Adoption experience.
• Experience using Learning Management Systems (LMS).
• Microsoft Office Suite (PowerPoint, Word, Excel, Teams).
• Knowledge of Adult Learning Principles.

Qualifications

• Bachelor's degree in Education, Information Technology, Business Administration, or a related field (or equivalent experience).
• 3+ years of experience in training development and delivery.
• Experience developing curriculum and conducting classroom or virtual training sessions.
• Experience supporting enterprise software implementations is preferred.

Expected Deliverables

• Training curriculum and lesson plans.
• User guides, training manuals, and job aids.
• Instructor-led and virtual training sessions.
• End-user knowledge transfer.
• Training attendance and completion reports.
• User adoption support during system implementation.

Required Skills Matrix

• Training Content & Delivery Intermediate
• Training Development Intermediate
• Training Design Intermediate
• Training Delivery Intermediate
• Communication & Presentation Skills Intermediate

Location: Detroit, MI 48266 (Onsite)