Systems Engineer

The Role

We're looking for a Newcastle based Systems Engineer (IT Services Engineer) who's a strong technical generalist with solid experience across Azure, Intune, and modern Microsoft security best practices. They'll be confident operating from L1 to L3 IT support, uncovering improvement opportunities, and acting as a trusted advisor to a small portfolio of clients.

This person is commercially aware, comfortable meeting billable targets, and able to work autonomously while still collaborating with the wider team. They enjoy a mix of remote and onsite work and thrive in a client facing, consultancy driven environment.

Your key responsibilities

• Day to day operations of client IT infrastructure
• Involvement in key IT projects, managing smaller projects independently
• Ownership of IT incidents and escalations
• Communication with customers to identify pain points across their infrastructure
• Identifying gaps or issues within the customers' IT environments
• Collaboration with senior consultants and account management to ensure effective client management

Skills you need to be successful in the role

• Prior experience in a managed service provider, IT service provider or consulting organisation, providing wide range IT support
• Minimum of 3 years' experience providing support across a broad range of IT infrastructure including desktops, servers, networking, cloud, mobile devices and storage
• Knowledge of Hyper Hyper VIP and VMware vSphere hypervisor platforms
• Knowledge of hardware platforms including HPE, DELL, IBM, Lenovo, Cisco, Meraki, Juniper, Fortinet and Sophos
• Knowledge and experience of Cyber Security and Artificial Intelligence platforms
• Hands on implementation and troubleshooting experience with cloud platforms especially Microsoft 365, Azure, and Intune (AWS, Google, or Mimecast experience is a bonus)
• Solid communication and interpersonal skills, with a customer centric mindset

Brennan is an equal opportunity employer.