Warranty Administrator - Westar Trucks Derrimut

Job Description

About the Role

As our Warranty Administrator, you'll play a critical role in ensuring warranty claims are processed accurately, efficiently, and in line with manufacturer requirements. Working closely with our Service team, you'll help maximise claim recoveries while delivering outstanding support to internal and external stakeholders.

Key Responsibilities

• Process and manage warranty claims accurately and within required timeframes.
• Review warranty submissions to ensure compliance with manufacturer guidelines.
• Liaise with manufacturers and suppliers regarding claim approvals and reimbursements.
• Maintain accurate warranty records and supporting documentation.
• Monitor claim status and follow up on outstanding submissions.
• Work closely with Service Advisors and Technicians to ensure warranty repairs are correctly documented.
• Keep up to date with changing warranty procedures and manufacturer requirements.

Desired Skills and Experience

About You

The ideal candidate will bring dealership administration experience and a strong eye for detail.

• Previous experience in a Warranty Administrator role within an automotive dealership (preferred).
• Experience in either light vehicle, truck, or heavy vehicle environments.
• Exceptional attention to detail and accuracy.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• The ability to work both independently and collaboratively.
• Experience with Pentana, DMS and/or SAP (highly regarded).

Why Join Us?

• Competitive salary package plus commissions.
• Regular overtime opportunities available.
• Work close to home in a modern, professional dealership environment.
• Ongoing training and professional development.
• Career development opportunities within a large and growing group.
• Employee Assistance Program (EAP).
• Patterson Cheney Cars and Trucks discounts on vehicles, servicing, parts, and accessories.
• Job security with a successful family-owned business.
• Supportive leadership team and award-winning culture.
• AIA Employer of the Year 2023, 2024 & 2025.

We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.