Lead Product Experience Strategist

Location: Charlotte, NC (3 days onsite) LOCALS ONLY

Rate: $45/hr

Need local to Charlotte consultants

We're looking for someone who thrives in ambiguity, enjoys understanding how work really happens, and can turn operational complexity into confident product decisions. Success is measured by the quality of decisions influenced before engineering begins not by research reports or design deliverables.

The Opportunity Establish and scale Product Discovery as a core capability. Working alongside Product, Engineering and Operations, determine what evidence is required, how to obtain it e iciently and when the organization has enough confidence to invest. Influence product strategy, shape AI-enabled experiences and help create a repeatable discovery operating model.

Regular travel to customer sites for operational discovery

Cross-functional partnership with Product, Engineering and Operations

Daily use of AI to accelerate planning, synthesis and communication

What You'll Do

Design evidence strategy

Translate ambiguous business questions into structured discovery plans.

Identify what is known, assumed and unknown.

Select the lowest-cost activities that reduce uncertainty.

Determine when there is sufficient confidence to invest.

Lead operational discovery

Plan and facilitate workflow observations, customer interviews, stakeholder workshops, co-creation sessions, prototype validation and competitive assessments.

Adapt the approach to the decision rather than following a prescribed methodology.

Shape product direction

Identify opportunities that create meaningful operational advantage.

Quantify business impact.

Surface reusable capabilities across products and sectors.

Recommend whether initiatives should proceed, pivot, pause or stop.

Lead Product Experience Strategist.

Influence the portfolio

Partner early with Product, Engineering and leadership.

Turn complex evidence into concise recommendations that improve roadmap, platform and investment
decisions.

Experience

7-10+ years in Product Strategy, Service Design, Product Discovery, Experience Strategy or similar roles in complex enterprise environments

Demonstrated experience influencing product direction before development

Experience designing discovery strategies not only executing research

Strong executive communication and workshop facilitation skills

Experience using AI to accelerate discovery, synthesis or strategic work is highly desirable

What Great Candidates Can Demonstrate

Changed or stopped a product investment before development

Designed a discovery strategy that materially reduced uncertainty

Identified an operational opportunity others overlooked

Quantified business outcomes such as time saved, cost avoided, quality improvements or risk reduction

Influenced senior leaders through evidence rather than opinion.