System Lead - ServiceNow

CleanCo is a low-emission energy generator and retailer backed by the Queensland Government. We empower our customers to make the transition to safe, reliable, low-emission energy through innovation, collaboration and operational excellence.

Our diverse and capable team work together to deliver reliable energy solutions for customers and communities across Queensland. Our aim is to cultivate a thriving, connected team of people who are proud to be part of CleanCo's mission.

We are recognized as an Employer of Choice by Work180. We welcome applications from women, neurodivergent individuals, people with disabilities, First Nations people, LGBTQIA+ individuals and those from culturally diverse backgrounds. Adjustments to the recruitment process are available on request.

As System Lead - ServiceNow, you'll be the operational owner of CleanCo's ServiceNow platform and play a critical role in ensuring it remains secure, reliable, scalable and aligned with business needs.

• Lead the ongoing administration, governance and optimisation of the ServiceNow platform.
• Resolve platform issues, improve performance and reduce technical debt.
• Partner with service owners and stakeholders to enhance ITSM and ITOM capabilities.
• Manage platform enhancements, releases, integrations and automation opportunities.
• Oversee CMDB maturity and data governance to support trusted operational insights.
• Work closely with NRI and internal stakeholders to stabilise the platform and deliver backlog improvements.
• Provide expert guidance, support and coaching to users and platform champions.
• Contribute to the future ServiceNow roadmap and continuous improvement initiatives.
• Your work will directly improve service delivery, strengthen Digital & Technology operations and enable better experiences for employees across the business.
• This role is a full-time permanent position based out of Brisbane.

• Demonstrated experience owning and administering enterprise-scale ServiceNow environments.
• Strong experience across ITSM, ITOM, CMDB and platform governance.
• Experience designing and delivering ServiceNow enhancements, workflows, integrations and automation.
• Knowledge of ITIL practices and service management frameworks.
• Ability to build productive relationships with technical and non-technical stakeholders.
• Experience managing platform stability, backlog prioritisation and continuous improvement initiatives.

• The opportunity to contribute to Queensland's clean energy future and see the real-world impact of your work.
• A supportive environment that embraces change and encourages continuous learning.
• Space to take ownership, backed by trust and accountability.
• Open, respectful communication where diverse perspectives are valued.
• A collaborative culture focused on shared success and meaningful outcomes.

• Genuine flexible work options via our hybrid working model.
• A progressive and inclusive culture where people feel safe, connected and seen.
• Option to purchase additional leave.
• Discounted health insurance, Fitness Passport, and health programs.
• Salary sacrificing options.
• Wellbeing support through various support groups such as Mates in Energy.