Mobile Desktop Engineer/2nd Line Desktop Support Engineer - Birmingham

My client based in Birmingham are looking for a Mobile Desktop Engineer for an initial 3 month contract with the potential to extend. Our ideal candidate will have over 3 years experience as a BAU Desktop Support Analyst and be comfortable supporting users/VIP users. You will predominantly be working out of offices in Kings Norton (B30), but you will also be required to travel to offices in Minworth (B76) as and when required. You will also need to be familiar being the single point of contact within the IT on a particular site, whilst also working well as part of a bigger team. Please note that this role requires someone who is on site 5 days per week, therefore we are looking for someone who is within a commutable distance from Birmingham, who drives and has their own vehicle.

The main duties for this role are as follows:

• Taking ownership of incidents/requests escalated from the Service Desk and ensuring they are promptly resolved
• Maintaining Hardware ensuring that new users are correctly assigned with the relevant equipment, whilst maintaining the asset register
• Application management (Install/Patches/Updates)
• Providing general desktop support for all users, whilst giving priority to VIP users where necessary
• Managing tickets on the Service Management software where users are dealt with directly

Key skills required for this role are as follows:

• ITIL (Ideally certified, but we would consider candidates that have completed the course)
• Active Directory
• Microsoft Windows OS
• Microsoft Office/Office 365
• MS Exchange
• Desktop/Laptop Builds
• Mobile Devices & Applications
• Asseting/Licence Management
• Patch Management for Desktop/Laptops
• Hardware Support/Build Management

Please note that this role is inside IR35 and if successful, you will be required to go through an FCSA approved umbrella company.