Desktop Support

Must Have Technical/Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Roles & Responsibilities

· Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of

Laptop/Desktop/VDI

· Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components

like MS Office/VPN/Anti-VirSkype etc.

· Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

· Deployment of device drivers and windows patch updates

· Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

· Manage the Security compliance health status of end user workstations

· Monitor security patching status and remedy deficiencies proactively

· Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from

Service Desk team

· Adjust configuration options as required to resolve defects identified while performing corrective action on a device

· Investigate desktop level incidents and identify root causes to be able to provide solutions.

· Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

· Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot

· L2 Workstations operational support

· Monitor and report on User experience.

Report on Workstation image deployments and patch compliance metrics