Service Delivery Coordinator

Vital Power Group is one of the fastest growing providers of critical power support solutions and EV charging infrastructure in the UK. Our vision is to become the most trusted turnkey solutions partner within our respective markets, and we will do this by re-setting customer service benchmarks and transforming customer expectations with honesty, integrity, and passion.

Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team.

Vital Power Group expects all its employees to act as ‘co-owners’ of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. Our values are ones that promote the best behaviour and team ethics, and we believe that this requirement will drive profitable growth and make Vital Group a fantastic place to build a career.

This role is office-based, 5 days a week in our Chester Operations Centre, operating Monday to Friday 08:30 – 17.00.

Job Overview – Service Delivery Coordinator

You will play a vital role in the smooth day-to-day running of operational activities. You will assist the Service Delivery Team and wider business by handling administrative tasks, creating and scheduling jobs within internal systems, preparing documentation such as RAMS (Risk Assessments & Method Statements), and ensuring the accuracy of operational records.

This role suits someone who is highly organised, proactive, and confident working in a fast-paced environment. You will contribute to delivering an exceptional service to our customers by maintaining operational accuracy and supporting the wider team in meeting business objectives.

Key Responsibilities and Duties

• Create and update job records within the field management/scheduling software, ensuring all details are accurate and complete.
• Support in scheduling internal engineers and subcontractors diaries by preparing job information ahead of engineer allocation.
• Assist the on call team with emergency callouts by gathering essential information and logging details into the system promptly.
• Prepare, issue, and maintain RAMS, ensuring documents are accurate, up to date, and aligned with company standards.
• Organise, file, and maintain all service-related documentation, certificates, reports, and customer records.
• Provide day-to-day administrative support to the Service Delivery Manager and wider operations team.
• Assist with parts ordering workflows where required, ensuring correct information is captured.
• Respond to general administrative queries from customers, engineers, and suppliers.
• Maintain internal trackers, spreadsheets, and logs to support operational reporting.
• Communicate professionally with customers and suppliers to confirm job details, request missing information, and support operational planning.
• Ensure customers receive accurate and timely updates regarding documentation or job-related queries.
• Support the continuous improvement of administrative processes to help increase operational efficiency.
• Take responsibility for ensuring your work meets the highest quality standards and supports team objectives.
• Work confidently and positively across departments, contributing to a collaborative working environment.

Person Specification

Criteria - Education, Qualifications & Experience

• Good level of general education
• Previous planning and coordinating experience within a fast-paced environment
• Computer literate with experience of Microsoft Office (mainly Excel and Word)
• Have an excellent standard of communication, both written and verbal
• Be able to plan and organise workload
• The ability to solve problems
• Be able to learn quickly and show a genuine interest in the business
• Be able to work as part of a team as well as independently
• Shows self-motivation and initiative
• Is positive and enthusiastic

Next Steps:

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance.

The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.

Please note that proof of the right to work in the UK will be required.