Sales Associate

CarMax is seeking a motivated Sales Associate to deliver an exceptional, no-haggle car-buying experience in our Richmond showroom. In this customer-facing role, you'll listen to customer needs, recommend vehicles from our extensive inventory, and guide them through test drives, financing options, and purchase paperwork using CarMax's digital tools. You'll collaborate with a supportive, diverse team focused on integrity, respect, and continuous improvement while building sales, customer service, and automotive knowledge. CarMax offers structured training, career growth, and competitive benefits in a stable, nationwide brand.

Responsibilities

• Greet and engage customers on the lot and in the showroom
• Understand customer needs and recommend suitable vehicles
• Explain Car
• Max's no-haggle sales process and policies
• Guide customers through test drives and vehicle feature demonstrations
• Support customers with financing and protection plan options
• Use Car
• Max digital tools to track leads and manage follow-ups
• Maintain accurate customer and sales records in CRM systems
• Collaborate with team members to meet individual and store sales goals
• Ensure lot and showroom vehicles are presentable for customers
• Uphold Car
• Max standards for integrity, compliance, and customer service

Required Skills

• Customer relationship management (CRM) software
• Point-of-sale and financing systems
• Automotive product knowledge
• Consultative sales techniques
• Lead generation and follow-up
• Digital and online sales tools
• Basic credit and financing concepts
• Inventory and lot management
• Data entry and recordkeeping
• Conflict resolution and de-escalation