Call center/Dispatch/Traffic Technician (100% Onsite)

Description

• TRANSPORTATION TECHNICIAN 3 (TMC Tech III)
• Transportation Technician 3 – also called TMC Tech III - is an advanced technician position that will work indoors and on-site in a control room environment to monitor roadways via closed circuit cameras (CCTV) and to ensure the safe and efficient movement of traffic. They will be tasked with managing scheduled and unscheduled traffic incidents, and dispatching responders accordingly by utilizing Intelligent Transportation Systems devices.
• The initial contract will be for 5 months.

This requisition is for a resource to work overnight shift:

• Tuesday - Thursday from 10:00 PM to 7:30 AM
• Friday from 10:30 PM to 7:30 AM

Duties of the position:

• To perform functions with minimal supervision and to follow established procedures.
• To identify the more complex issues and defer those to a supervisor.
• To operate various computer-based traffic management systems to manage traffic and incidents on roadways and improve traffic conditions.
• To monitor roadways via traffic surveillance cameras and detection systems.
• To monitor all traffic devices and computer equipment associated with the system.
• To maintain advanced knowledge on the operation of all traffic equipment, computers and software associated with the traffic systems.
• To become familiar with the roadways and to understand the purpose and location of traffic devices.
• To communicate with multiple agencies to coordinate resources for incidents that may affect regional travel.
• To perform other duties as assigned.

Qualifications and Experience:

• Customer Service experience (highly preferred)
• Experience contributing within a team environment
• Solid communication skills
• Basic computer knowledge
• Operational knowledge of MS Office and MS Outlook
• Dispatch or call center experience (highly preferred)

Schedule

• Days - Monday  No Tuesday  Yes Wednesday  Yes Thursday  Yes Friday  Yes Saturday  No Sunday  No
• Hours/Day - 9.5
• Time Zone - EST
• Shifts - Shift 1
• Start Time - 10:00 PM
• End Time - 7:30 AM
• Description - Overnight Shift
• Active – Yes

Type	Category	Qualification	Description	Competency	Required
Software	Others	Adobe Acrobat		Proficient (4–6 Years)	No
Skills	Others	Correspondence - Email		Proficient (4–6 Years)	Yes
Skills	Others	Customer Service		Advanced (7–9 Years)	Yes
Skills	Others	Customer Service Skills		Advanced (7–9 Years)	Yes
Skills	Others	Emailing		Proficient (4–6 Years)	Yes
Software	Others	Microsoft Word		Proficient (4–6 Years)	Yes
Skills	Others	Multi Line Phone System		Proficient (4–6 Years)	Yes
Skills	Others	Technical Skills		Advanced (7–9 Years)	Yes
Skills	Others	Typing		Proficient (4–6 Years)	No
Skills	Others	Verbal Communication		Advanced (7–9 Years)	Yes

 

“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”