Customer Service Team Manager

SME Sales Manager

Edinburgh | Hybrid | Permanent

We're seeking an experienced Sales Manager to lead a high-performing acquisition and retention team, driving customer growth, reducing churn, and delivering strong commercial results. (

Key Objectives

• Lead, coach and develop an outbound sales team.
• Drive customer acquisition, retention and renewal performance.
• Use CRM and sales data to create targeted campaigns and maximise opportunities.
• Deliver accurate forecasting, reporting and pipeline management.

Build strong customer relationships and improve commercial performance.

Experience Required

• Proven experience leading sales, retention or telesales teams.
• Strong track record of achieving and exceeding sales targets.
• Experience using CRM systems and sales performance data.
• Strong coaching, leadership and stakeholder management skills.
• Background in utilities, telecoms, business services or other high-volume sales environments is desirable.