NICE CXone Cognigy Aentic AI Developer

Job Role: NICE CXone Cognigy Aentic AI Developer 

Location: Detroit, MI/Remote

Job Description:

• -Minimum 3 years of experience in Conversational AI, Virtual Agent, Chatbot, Bot Development, or Contact Center AI platforms.
  - Hands-on experience with Cognigy.AI and NICE CXone / NICE Mpower Agentic AI solutions.
  - Strong understanding of NLP, NLU, intent/entity design, dialogue management, and conversational design.
  - Experience with voice bot / chatbot design for customer service and contact center workflows.
  - Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML.
  - Exposure to GenAI / LLM platforms such as Azure OpenAI, OpenAI GPT, or Vertex AI.
  Design, develop, and customize Cognigy.AI and NICE CXone Agentic AI conversational solutions.
  - Build and maintain flows, intents, entities, context management, business logic, and dialogue orchestration.
  - Develop AI-powered virtual agents for voice and digital customer interaction channels.
  - Integrate Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, knowledge bases, and enterprise systems.
  - Configure Agent Assist, Knowledge AI, virtual agents, and AI-powered customer journeys.
  - Develop API/middleware components; support testing, troubleshooting, tuning, deployment, and production support.
  - Work with architects
  - Cognigy.AI Platform
  - NICE CXone / NICE Mpower / Agentic AI
  - NICE CXone Studio, Digital Experience, Agent Assist, Knowledge AI
  - REST APIs, Webhooks, JSON, XML
  - JavaScript, Node.js, Python
  - Salesforce Agent Voice, ServiceNow, CRM integrations
  - Azure OpenAI / OpenAI GPT / GenAI / LLM platforms
  - Git, DevOps, CI/CD tools