Engineer/Sr Engineer, IT Infrastructure

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. 
• The Infrastructure Domain in Information Technology manages and maintains the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics, virtualization, storage, containers, integration technologies, to data center management.  

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Design and Implementation: Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems.
• Maintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users.
• Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution.
• Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
• Collaboration: Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems. 

All you'll need for success

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3+ years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
• Must be willing to travel
• Must be willing to work varying shifts (Day, Night, Slit, or weekends) 

Preferred Qualifications – Education & Prior Job Experience  

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience 

Skills, Licenses, and Certifications

• Familiarity with workflow and ITSM tools and ticketing systems 
• Excellent customer service skills with the ability to interface at all levels of the organization 
• Excellent verbal and written communication skills 
• Ability to work independently and perform in a collaborative, team-based environment 
• Administer and support Kong Gateway on MCP/Kubernetes platforms
• Manage Kong Control Plane and Data Plane deployments
• Implement API security controls, policies, traffic management, and observability
• Automate deployments using Terraform, Ansible, GitHub Actions, Jenkins, and scripting
• Support API lifecycle management, onboarding, governance, and developer enablement
• Troubleshoot API performance, authentication, connectivity, and routing issues
• Monitor platform health, manage incidents, and drive operational excellence

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.