Cloud and Managed IT Engineer - Tier 3

Youll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. This role is crucial for supporting customer and internal environments, complex technical escalations, optimising platforms, and advancing automation to deliver exceptional customer outcomes.

Youll feel at home in this role if you are Microsoft certified and have solid 3rd line infrastructure support experience with a generalist focus, enjoy getting to the root of technical challenges, and take pride in delivering accurate, high-quality work for customers. Your time will be 70% tech focused, 30% working with clients to understand their business, identify issues before they arise and pro-actively manage their environments.


Were looking for someone who stays calm under pressure, works well with others, and brings curiosity, positivity, and enthusiasm for service excellence, automation, and continuous improvement.


This role is hybrid and you can be based in our Birmingham, Bolton or Meppershall office 3 days per week.


As a Cloud & Managed IT Engineer, you will:

• Provide expert-level technical escalation support, fostering a culture of knowledge sharing and continuous improvement.
• Drive efficiency through automation, streamlined service requests, and self-service capabilities across Managed IT.
• Perform administration and support across Azure, M365, Exchange, and Intune platforms.
• Contribute to proactive monitoring through automated remediation and operational excellence in infrastructure, systems, networks, and business services.
• Support service transition processes, ensuring documentation, procedures, and knowledge transfers are complete for seamless handovers.
• Champion service management processes including Change, Major Incident, and Problem Management.
• Be part of the weekend on-call rota to handle critical out-of-hours escalations.
• Support and manage the virtualized environment hosted within our private CoLo.
• Adhere to documented quality procedures and best practices.

What were looking for:
Essential Technical Skills:

• Strong expertise in Azure administration
• Proficiency in Microsoft Entra ID and user management
• Robust knowledge of Microsoft 365 and Exchange management
• Moderate experience with Microsoft Intune or other MDM tools
• Solid understanding of networking principles and troubleshooting
• Strong expertise in supporting Windows 11 OS
• Strong expertise in supporting server infrastructure
• Solid experience with ITSM tools eg ServiceNow, HaloPSA etc

Desirable Technical Skills:

• PowerShell scripting
• Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS)
• Understanding of ITIL practices
• Hyper-V and COLO
• Terraform (IaC deployment)

Core Certifications that we are looking for:

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Fundamentals (MS-900)
• Microsoft Certified: Modern Desktop Administrator Associate (MD-102)
• Microsoft Certified: Exchange Online Support Engineer (MS-220) (updated replacement for MS-230)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300) (aligns with Entra ID skills)
• Microsoft Certified: Endpoint Administrator Associate (MD-102) (replaces MD-100/101 with Intune-specific focus)
• Desirable would be Power Platform Fundamentals (PL-900) and ITIL Foundation Certificate in IT Service Management

What We Offer:

• 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:

• Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• Employer of the Year 2025 - British Business Excellence Award
• Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.