Inside Sales Manager

Waste Management (WM) seeks an Inside Sales Manager to lead a team driving revenue growth for essential waste and environmental services. In this role, you will oversee daily inside sales operations, manage pipelines and forecasts, and ensure consistent execution of WM's sales process. You'll coach and develop reps, track KPIs, and partner with operations to deliver reliable, sustainable solutions for commercial customers. Ideal candidates bring strong leadership, call-center or B2B sales experience, and a passion for safety, integrity, inclusion, and environmental responsibility.

Responsibilities

• Lead and develop an inside sales team to achieve revenue and retention goals
• Manage sales pipelines, forecasts, and activity metrics using CRM tools
• Implement and refine standardized sales processes and call strategies
• Analyze performance data and report KPIs to sales and operations leadership
• Collaborate with operations to ensure service quality and customer satisfaction
• Coach team members on consultative selling, objection handling, and closing
• Recruit, onboard, and train new inside sales representatives
• Ensure compliance with company policies, safety standards, and ethical guidelines
• Support pricing, proposals, and contract negotiations for commercial accounts
• Drive a culture of inclusion, accountability, and continuous improvement

Required Skills

• Inside sales management
• B2
• B sales
• Sales forecasting
• CRM systems (Salesforce or similar)
• Pipeline management
• Call center operations
• Data analysis and reporting
• Coaching and performance management
• Contract negotiation
• Microsoft Excel