Remote Veterinary Diagnostics Support Specialist

At IDEXX, we're passionate about innovation that improves lives-both animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we're always interested in connecting with technically minded problem solvers who are passionate about technology, diagnostics, and customer support.

We're seeking expressions of interest from individuals who would be interested in future Technical Support Specialist opportunities within our ANZ team. If you have experience in the veterinary industry, complex equipment, diagnostics, or technical troubleshooting, we'd love to hear from you and learn more about your background.

Why this role matters

As a Technical Support Specialist, you play a critical role in helping veterinary professionals maximise the performance and reliability of our diagnostic solutions. By providing expert technical support and guidance, you help ensure clinics can deliver timely, accurate results that contribute to better patient outcomes and improved animal health.

In this role

• Provide remote technical support for IDEXX VetLab analysers and diagnostic devices.
• Troubleshoot hardware and software issues, calibration, and performance concerns.
• Respond to customer queries with clarity, empathy, and professionalism.
• Collaborate with internal teams to deliver timely and effective solutions.
• Participate in a rotating roster, including occasional Saturdays and after hours support.

What you need to succeed

• Background in technical support, biomedical equipment, diagnostic instrumentation, or a related field.
• Strong troubleshooting and analytical skills.
• Ability to learn quickly and clearly explain technical concepts.
• Excellent problem solving and prioritisation skills.
• Customer focused mindset and strong communication skills.
• Familiarity with veterinary or medical equipment is highly regarded but not essential-we'll train you.

What you can expect from us

• Supportive culture where growth, collaboration, and innovation are encouraged.
• True flexibility with on site or hybrid working arrangements.
• Bring your pet to work days.
• Competitive annual bonus scheme and compensation reviews.
• Comprehensive onboarding and ongoing development, including product, technical, and customer engagement training.
• Career development opportunities within a global organisation known for promoting from within.
• Values driven, inclusive culture recognising curiosity, collaboration, and continuous improvement.
• Reward and recognition programs that celebrate your achievements and enable you to recognise others.
• Paid parental leave to support you and your family.
• Well being focused benefits, including wellness programs, fitness reimbursements, and paid volunteer days.
• Up to $500 per year towards diagnostic testing for your pets.
• Tenure recognition, including additional leave and bonus payments as you reach key career milestones.

EEO Statement

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

How to Apply

We are currently collecting expressions of interest. If you're interested in future Technical Support Specialist opportunities, please submit your expression of interest or contact the ANZ Talent Acquisition Team via to learn more about careers at IDEXX.