Front Desk Data Entry Specialist in Hanscom Air Force Base, Massachusetts

Location: Hanscom Air Force Base, Massachusetts

Duration: 1+ Years

Minimum Qualifications

• Minimum of one year of professional customer-service experience.
• Strong working knowledge of customer-support practices and procedures in a professional business environment.
• Proficiency in Microsoft Office applications, including:
  • Microsoft Word;
  • Microsoft Excel;
  • Microsoft PowerPoint;
  • Microsoft Windows; and
  • Other Microsoft Office Suite products.
• Ability to operate data-entry devices and enter lists, records, and other information into electronic systems.
• Familiarity with web browsers and web-based applications, including Microsoft Edge and Google Chrome.
• Ability to troubleshoot routine Microsoft Office application issues.
• Strong verbal and written communication skills.
• Ability to provide courteous service to individuals from diverse backgrounds.
• Ability to use experience and judgment to plan work, manage priorities, and complete assignments on time.
• Ability to follow Government-provided task direction and training while remaining an employee of and reporting administratively to the contractor.
• Ability to maintain confidentiality and comply with Privacy Act requirements.

Preferred Qualifications

• Basic understanding of military protocol.
• Familiarity with military support organizations and Federal programs.
• General understanding of family systems within a military environment.
• Previous experience working in a military, Government, family-support, community-service, reception, administrative, or high-volume customer-service environment.
• Experience preparing monthly activity, attendance, or customer-usage reports.
• Experience entering information into customer-management, case-management, scheduling, or statistical-tracking systems.