Program Manager

Introduction:

This role reports to the Director of PMO and is expected to bring disciplined project management fundamentals, sound judgment, strong communication, and a high level of ownership to every initiative. The role is expected to develop and utilize approved and coordinated AI as the PMO pursues a high degree of automation and efficiency. The Program Manager will be responsible for planning, organizing, communicating, tracking, and driving projects from initiation through completion.

Responsibilities:

• Lead cross-functional project teams
• Influence without authority
• Create accountability across departments
• Help teams move important work forward
• Utilize project management methodologies (Agile, Waterfall, Hybrid)
• Manage multiple concurrent projects
• Develop and utilize AI solutions to support automation and efficiency
• Communicate effectively with executives, sponsors, project teams, vendors, and front-line Associates
• Utilize project management tools such as MS Project and Atlassian products (Jira, in particular)

Requirements:

Required Skills:

• Bachelor’s degree in Business, IT, operations, or related field; candidates with strong applicable experience alone will be considered
• 10+ years of project management experience, with at least 5 years in a leadership role
• Demonstrated experience managing multiple concurrent projects
• Strong command of project management fundamentals
• Curiosity about AI and interest in pursuing AI solutions
• Strong written and verbal communication skills
• Expertise in project management methodologies (Agile, Waterfall, Hybrid)
• Intermediate to advanced knowledge of PM tools (e.g., MS Project and Atlassian products)