Help Desk Video Support

ODRC expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.  

Education:

Preferred Education:  4-year college degree

Years of Relevant Experience:  2 years

Key Skills:

•  Process and schedule for videoconference requests  and manage other  issues via telephone and email.  Last year we scheduled over 12,000 conferences.

•  Utilize Microsoft O365

•  Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network

•  Use professional written and oral communication

•  Work successfully across multiple teams

•  Provide analytical and troubleshooting support for video endpoints and fiber networks

•  Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences

•  Prefer experience with Polycom and Cisco infrastructure and endpoints

•  Provide limited audio/video support for management off-site activities

•  Maintain strict confidentiality for all videoconferencing activities

•  Report operational and technical issues to managers.