Site Reliability Engineer

Support-focused Site Reliability Engineer responsible for leading major incident response across cloud, on-premises, and enterprise POS environments. Owns incident command, root cause analysis, production troubleshooting, observability improvements, and reliability initiatives while partnering closely with engineering teams. This role includes hands-on engineering, travel to store locations, and participation in an on-call rotation.

Must Have:

• Major Incident Management (Incident Commander/Bridge Lead)

• Root Cause Analysis (5 Whys, Fishbone, Timeline Reconstruction)

• Production Support & Troubleshooting

• Dynatrace or Enterprise Observability Tools

• Linux

• Bash or Python Scripting

• Kubernetes

• Azure or Google Cloud Platform

 

Nice to Have:

• Point of Sale (POS) Systems

• Docker

• Azure Monitor

• Jira 

Agile Development

• Site Reliability Engineering 

SLI/SLO Management

• Enterprise Production Operations