Service Designer

Service Designer - FEIT Infrastructure Team

Role type: Full-time; Fixed Term for 2 years. Salary: UoM 7 - $111,275 - $120,453 p.a. plus 17% superannuation.

Role Overview

Specialist service design role in FEIT workshops to shape safe, inclusive practical learning experiences and collaborate with academics and technical experts.

Responsibilities

• Lead end to end service design across workshops, makerspaces and informal spaces to enable high quality user experiences.
• Conduct user research and journey mapping, translating pedagogical and research needs into clear service models.
• Create and iterate service blueprints, prototypes and digital tools, ensuring designs are feasible and well documented.
• Define performance measures, track service effectiveness and lead continuous improvement initiatives using data and feedback.
• Support implementation, change management and stakeholder engagement to embed new standards, workflows and training materials.
• Map journeys, co design processes and embed safety, accessibility and continuous improvement into practical learning.
• Collaborate with academics, technical staff and infrastructure leaders to turn service concepts into operational reality.

Qualifications

• Hold a degree or equivalent experience in service design, UX, interaction design or closely related disciplines.
• Substantial experience delivering service design projects within complex, multi stakeholder organisations.
• Strong user research skills: plan studies, conduct interviews, synthesize insights into personas and journeys.
• Ability to create and iterate service blueprints, journey maps and prototypes, validating designs through testing and evaluation.
• Facilitate co design workshops confidently with academics, technical staff, students and diverse stakeholder groups.
• Translate service concepts into implementable workflows, requirements and pilots, supporting roll out and adoption.

Eligibility

• Current valid work rights for Australia.
• Visa sponsorship not available for this role.
• Working with Children Check required for all positions.

Benefits

• 17% superannuation.
• Health and wellbeing programmes, including Employee Assistance Program.
• Salary packaging and discounted services.
• Flexible work arrangements.
• Professional development opportunities, e.g. LinkedIn Learning and Academic Women in Leadership program.
• Parental leave, gender affirmation leave and cultural leave.
• Access to cultural and recreational benefits such as discounts for the Melbourne Theatre Company.

Equal Opportunity Employer

The University of Melbourne is an Equal Opportunity Employer and a child safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. We also encourage applications from people with disabilities and provide adjustments throughout.