Lab Support Engineer 2, Hopkinton, MA

Job Description

Lab Support Senior Engineer

Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways - from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What's more, they work with engineering teams to create hardware configuration test plans in support of software development.

Join us to do the best work of your career and make a profound social impact as a Lab Support Senior Engineer on our Lab Support Engineering Team in Franklin, Massachusetts or Hopkinton Massachusetts.

Responsibilities

What you'll achieve

As a Lab Support Senior Engineer, you will design, deploy and maintain infrastructure across datacenter and validation lab environments. Your role will involve provisioning new equipment, configuring servers, managing networking and storage and troubleshooting issues to keep engineering teams productive. You'll gain experience with advanced servers, switches and storage systems, while supporting cutting-edge development and validation work.

You will:

• Configure, maintain and troubleshoot servers, networking switches and storage appliances
• Ensure security compliance, monitor vulnerabilities and drive remediation plans
• Automate tasks such as OS deployment, patching and lab infrastructure updates (VMware ESXi/vCenter patching/Linux/Windows)
• Collaborate with engineering partners to translate technical requirements into lab-ready solutions
• Maintain lab automation tools, document procedures and contribute to standardized workflows

Qualifications

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

• Proficient in scripting/automation (Python, Bash, PowerShell)
• Experience working in datacenter or lab operation environments
• Strong knowledge of Dell PowerEdge servers, storage devices, particularly PowerStore, and networking fundamentals (switch configuration, troubleshooting)
• Proficiency in Linux system administration (Red Hat, CentOS, SUSE, Debian, Ubuntu) and virtualization technologies (VMware, vCenter)
• Strong problem-solving skills with a hands-on, ownership-driven approach and communication skills for documenting work, managing tickets and engaging with engineers

Desirable Requirements

• Familiarity with PowerAutomate/Power BI; experience with databases (MySQL, PostgreSQL, MongoDB); knowledge of cybersecurity practices (firewall configuration, intrusion detection)
• Project management skills with exposure to Agile methodologies

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $83,045.00 - $107,470.00

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com

About Us

Who We Are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.