IT Service Desk (Hybrid Position in Harrisburg, PA) Candidate must be Local to Harrisburg PA

*US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations.

• Promptly answer help desk phone
• Promptly respond to help desk emails
• Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource
• Perform agency computer repairs, as needed
• Install software/updates on agency computers as needed
• Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports
• Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery
• Create ServiceNow incidents for all phone and email requests
• Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment