CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.

we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.

We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.

If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary software applications.
Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
Communicate with the Contract Manager on project plans, status, and updates for each assignment.

Mandatory Skills/Minimum Qualifications:

Bachelor's degree from an accredited university.

Desirable/Preferred Skills

At least five (5) years' experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc., applications).
At least three (3) years' experience with developing technical documentation.

Experience with:

Developing and delivering in person Instructor Led training for commercially available and proprietary software.
Delivering customer training programs using adult learning principles to individuals and groups of users.
Using Technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.

Ability to:

Use methodologies to plan, track, and deliver high quality technical training.
Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
Develop video and interactive recorded training to support technical processes. Coordinate multiple tasks, resources, and stakeholders effectively.
Organize and manage time effectively to handle concurrent training initiatives and deadlines.

Knowledge of:

Customer service standards when interacting with internal and external Subject Matter Experts.
Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

Senior Technology Training Specialist

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