Senior Technical Lead - Remote / Telecommute

We are looking for Senior Technical Lead - Remote / Telecommute for our client in Rahway NJ.

Job Title: Senior Technical Lead - Remote / Telecommute

Job Location: Rahway NJ

Job Type: Contract

Job Overview:

Pay Range: $35.00hr - $40.00hr

Requirement/Must Have:

• Bachelor s degree in Computer Science, Information Technology, Data Science, or a related field.
• 2+ years of experience in BI application support or IT operations.
• Strong understanding of ITSM processes and experience with ServiceNow.
• Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
• Experience with JIRA for ticket management and Confluence for documentation.
• Basic shell scripting skills for automation.
• Foundational knowledge of AWS and Azure cloud platforms.
• Basic understanding of Power BI, Spotfire, and data visualization concepts.
• Excellent problem-solving and communication skills.

Responsibilities:

• Provide support for Power BI and Spotfire dashboards and reports, ensuring high availability and accuracy.
• Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
• Monitor BI platform health using Dynatrace and BigPanda, identifying performance issues.
• Troubleshoot report refresh failures, data connectivity issues, and visualization errors.
• Collaborate with BI developers to escalate complex issues and coordinate minor enhancements.
• Document known issues, troubleshooting guides, and user guides in Confluence.
• Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
• Perform routine maintenance tasks and basic automation using shell scripts.
• Coordinate with data teams and cloud infrastructure for AWS/Azure-related issues.
• Provide user support and training on basic BI tool usage.

Nice to Have:

• ITIL certification.
• Exposure to GenAI technologies and Gemini for AI-assisted operations and automation.

Skills:

• Power BI.
• Spotfire.
• ServiceNow.
• Dynatrace.
• BigPanda.
• JIRA.
• Confluence.
• Shell Scripting.
• AWS.
• Azure.
• ITSM.
• ITIL.

Qualification And Education:

• Bachelor s degree in Computer Science, Information Technology, Data Science, or a related field.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities