Housing Advisor Rents

The Housing Advisor (Rents) role is a customer‑facing position within the City and County of Swansea's Housing Service. You will work in a dynamic Rents Team, assisting tenants with rent account queries, payment arrangements and arrears management. The role requires clear communication, problem‑solving skills and a commitment to delivering high‑quality service in line with council policies and statutory guidance.

Full Time. Permanent. £27274-£28153.

https://www.swansea.gov.uk/media/30144/Cynghorydd-Tai---Rhenti_CY_EN/pdf/raCynghorydd_Tai_-_Rhenti_CY_EN.pdf?m=1792752933783

• Provide accurate advice to tenants on rent balances, payment options and arrears procedures.
• Process rent payments, adjustments and reconciliations in the council's housing management system.
• Investigate and resolve rent-related queries, escalating complex cases when necessary.
• Develop and maintain positive relationships with tenants, promoting timely rent payment.
• Collaborate with internal teams such as Lettings, Repairs and Finance to ensure coordinated service delivery.
• Maintain up‑to‑date records of tenant interactions and actions taken.
• Identify patterns of rent arrears and contribute to preventative strategies.
• Deliver clear information on tenancy agreements, rent increases and council policies.
• Participate in regular training and professional development sessions.
• Assist with the preparation of reports and statistical data on rent performance.

• A minimum of 2 years experience in a customer‑facing housing or rent administration role.
• Strong verbal and written communication skills.
• Ability to interpret and apply housing legislation and council policies.
• Proficiency with housing management software and Microsoft Office suite.
• Excellent numeracy and attention to detail.
• Demonstrated problem‑solving and conflict‑resolution abilities.
• Commitment to delivering high‑quality public service.
• Full Welsh or English language proficiency (both preferred).
• Relevant qualifications such as a Level 3 Diploma in Housing or equivalent.
• Eligibility to work in the United Kingdom.