Maintenance Assistant

Seville Services LLC, a leader in cloud-based analytics and CRM solutions, seeks a Maintenance Assistant of Assisted Living to support the reliability of our IT environments. You'll help maintain servers, workstations, and networks that power software used by assisted living clients, perform routine system checks, troubleshoot hardware and connectivity issues, and coordinate with engineers on upgrades and incident response. You'll document procedures, monitor uptime, support on-site equipment, and help ensure secure, compliant operations in an agile, growth-focused culture.

Responsibilities

• Assist with maintenance and monitoring of servers, workstations, and network equipment supporting assisted living clients
• Perform routine system checks, basic troubleshooting, and escalate complex issues to senior IT staff or engineers
• Support Saa
• S application environments by tracking incidents and coordinating resolutions via ticketing systems
• Assist with on-site IT equipment setup, cabling, and hardware replacement for offices or client demo environments
• Document maintenance procedures, asset records, and incident resolutions to support compliance and knowledge sharing
• Collaborate with engineering and operations teams during upgrades, deployments, and change windows
• Monitor uptime and performance dashboards, responding to alerts and following runbooks
• Follow security and data protection guidelines, especially for environments serving assisted living and healthcare-related clients
• Provide basic end-user support to internal teams on connectivity, device configuration, and access issues
• Participate in an on-call or after-hours rotation as needed for critical maintenance or incident response

Required Skills

• Hardware maintenance
• Network troubleshooting
• Windows/Linux OS support
• Saa
• S application support
• Ticketing systems
• System monitoring tools
• Basic scripting (Power
• Shell/Bash)
• IT asset management
• Documentation
• Security and compliance basics