Saas Engineer

Senior SaaS Engineer

Tysons or Rockville or DC office -

12+ Months Contract

Interview - Onsite

Work Environment

• Hybrid with 3 days on-site in Tysons or Rockville or DC office

• Team of 3 engineers, 1 product manager and 1 engineering manager

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What You''ll Do

Strategic Development & Design

• Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development

• Transform complex business requirements into robust technical specifications for software components and applications

• Provide guidance considering maintainability, scalability, and compatibility with future upgrades

Platform Configuration & Development

• Build and deploy AI features for both existing processes and potentially new tools

• Configure and customize ServiceNow using best practices—balancing functionality with minimal complexity

• Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements

• Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync

• Build integrations between ServiceNow and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs

Analytics & Reporting

• Design and maintain reports, workspaces, dashboards, service portals, and data visualizations

• Provide end users with actionable insights into platform performance and usage

Quality Assurance & Maintenance

• Conduct comprehensive testing including peer reviews and regression testing

• Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability

• Participate in testing platform upgrades and patches to ensure business continuity

• Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance

• Manage change activities within FINRA''s JIRA instance, including risk evaluation and approvals

• Orchestrate migrations between instances using update sets or application repository functionality

Support & Continuous Improvement

• Create and maintain documentation for system processes, configurations, and troubleshooting procedures

• Provide training to end-users and stakeholders

• Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with ServiceNow support when needed)

• Proactively identify and implement process improvements and optimizations

• Adapt effectively to changing priorities in an evolving environment

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What You''ll Bring

Required Qualifications

• Bachelor''s degree in Computer Science, Computer Engineering, or equivalent practical experience

• 10+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development

• Proven experience with IRM/GRC ServiceNow applications

• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end

• Practical experience following iterative and agile SDLC practices

• Hands-on experience implementing ServiceNow integrations with other applications/platforms

• JavaScript proficiency and understanding of REST API concepts and integration patterns (hands-on API development experience helpful but not required)

• Willingness to learn other SaaS products and expand technical expertise

• Familiarity with AI concepts and tools

• Strong communication, collaboration, and problem-solving skills with a customer service orientation

Preferred Qualifications

• ServiceNow CSA (Certified System Administrator) or ServiceNow CAD (Certified Application Developer) certifications

• 8+ years of IT/software experience

• Hands-on API development experience

• Experience evaluating or implementing AI-powered features in enterprise applications

• Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage

• Experience with Agile collaboration tools (JIRA, Confluence, Miro)