IT Support & Infrastructure Associate

Posting Details

Posting Details

Posting Number

S15597P

Working Title

IT Support & Infrastructure Associate

Department

Auxiliary Information Technolo

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (;/strong>. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

College/Unit/Department website

auxiliary.uga.edu

Posting Type

External

Retirement Plan

TRS

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

This position offers a 40 hour work week. Hours and schedule may vary, but will typically be Monday - Friday.

Advertised Salary

Commensurate with Experience

Posting Date

08/12/2026

Open until filled

Yes

Closing Date

Proposed Starting Date

09/01/2026

Special Instructions to Applicants

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ().

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Position Information

Classification Title

IT Support Technician II

FLSA

Non-Exempt

FTE

1.00

Minimum Qualifications

High school diploma or equivalent and 2 years of related experience

Preferred Qualifications

Position Summary

This entry-level is responsible for providing technical support and maintaining technology solutions that support the operational and security needs of Auxiliary Services. Personnel in this position diagnose and resolve issues related to end-user devices, software, network-connected systems, servers, virtualization platforms, and associated infrastructure. This position also supports IT and physical security technologies, including access control and video surveillance systems, and serves as a technical resource for projects, documentation, and continuous improvement initiatives.

Knowledge, Skills, Abilities and/or Competencies

• General Professional Skills:
  • Problem-solving and structured troubleshooting
  • Strong verbal and written communication skills
  • Ability to explain technical concepts to non-technical users
  • Customer service mindset (patience, professionalism)
  • Organization, multitasking, and attention to detail
  • Ability to work independently and in collaborative team environments
  • Ability to establish and maintain effective working relationships with clients
  • Willingness to learn and adapt to new technologies
• Technical Basics:
  • Windows OS (macOS/Linux a plus)
  • PC hardware & peripherals troubleshooting
  • Basic networking (Wi-Fi, IP, DNS/DHCP)
  • Microsoft 365 / common business apps
  • Basic security (passwords, patching, antivirus)

Physical Demands

Occasionally engage in strenuous activity, such as lifting up to 50 pounds, using a ladder, and crawling under desks. Occasional evening and weekend work.

Is driving a responsibility of this position?

Yes

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

End-User Support & Troubleshooting:

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, operating systems, applications, peripherals, and common business technologies.
• Diagnose and resolve hardware, software, connectivity, and account-related issues.
• Assist users with technology adoption, system integrations, and day-to-day technical needs.

Percentage of time

30

Duties/Responsibilities

Infrastructure & Systems Support:

• Assist with installation, configuration, maintenance, and monitoring of servers, virtualization platforms, storage systems, network devices, and related infrastructure.
• Monitor system performance, troubleshoot issues, and coordinate with internal and external support resources to maintain service availability.
• Support security camera, access control, and other IT and physical security systems as assigned.

Percentage of time

30

Duties/Responsibilities

Endpoint Deployment & Asset Management:

• Deploy, maintain, and troubleshoot endpoint devices and software.
• Assist with inventory management, technology refresh initiatives, equipment tracking, and loaner device programs.
• Support audio/visual and meeting-space technologies as needed.

Percentage of time

20

Duties/Responsibilities

Documentation, Training & Process Improvement:

• Create and maintain technical documentation, procedures, and knowledge-base articles.
• Provide user training and technical guidance.
• Recommend improvements to support processes, standards, and operational efficiencies.

Percentage of time

10

Duties/Responsibilities

Projects, Research & Professional Development:

• Participate in technology projects, implementations, upgrades, and testing activities.
• Research emerging technologies and industry best practices to improve services and operations.
• Engage in ongoing professional development and technical training.

Percentage of time

10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Bill McGee

Recruitment Contact Email



Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How many years of experience do you have in this type of position?
   • 0-1
   • 1-3
   • 3-5
   • 5-7
   • 7+
2. * Are you able to stand, walk, climb stairs, occasionally lift, bend and squat, sit and work from a computer up to 8 hours a day?
   • Yes
   • No
   • No Response
3. * How did you hear about this job opportunity?
   • UGAjobsearch.com
   • InsideHigherEd.com
   • Indeed.com
   • hCareers.com
   • LinkedIn
   • Facebook
   • The Department of Labor
   • Goodwill
   • UGA Employee
   • Other

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents